General conditions of sale
Consult our GTCs applicable to individuals and professionals
Article 1: Corporate identity and contact information
Trade name: Charlie's Gems
Director: BENSA Laure
SIRET: 840 094 114 00013
Address: 540 route from Grasse
- As a security measure our gems and minerals are not stored at this address -
Telephone: 06 69 67 67 16
Article 2: Activity
Online sale of natural gems and minerals.
Article 3: Products
In accordance with Article L 111-1 of the Consumer Code, all characteristics and information relating to products such as weight, colour, dimensions and prices are indicated in the product sheet. The photos and videos of each product are contractual.
The gems and raw minerals we offer are natural. Possible treatments will be specified in the description of the product concerned.
With regard to gems it is possible to establish a certificate of authenticity at the expense of the buyer. You can use the contact form if needed.
Article 4: Price
Prices are shown in Euros (€), VAT not applicable.
Article 5: Secure payment method
Payments by blue card, bank transfer, Paypal and check are accepted.
In the case of payment by blue card or Paypal, the immediate payment is required as soon as the order is validated. The Paypal commissions are not at the expense of the buyer.
A 72-hour period is granted for payments by bank transfer and cheque. The order will be shipped upon receipt of the payment. The order will be cancelled if the payment is not received within the agreed deadlines.
An invoice is issued automatically by email as soon as the order is validated.
IBAN: FR76 1910 6006 0743 6643 8131 204
Holder: BENSA Laure
Paypal address: firstname.lastname@example.org
Order: BENSA Laure
Address: Charlie's Gems
540 route from Grasse
The payment by blue card is made via an official module of Crédit Agricole. At the time of online payment a security code will be sent to you to validate the transaction ( 3D Secure Option).
In the event of default of payment after receipt of the order (writing opposition, bank refusal) the object must be returned as soon as possible.
Article 6: Delivery
Carrier: La Poste
Rates: Actual shipping costs except in case of promotion
Shipping time: Shipment within 48 hours (2 working days) after receipt of payment
Delivery time: Follow-up delivery 48 hours (2 working days) except in case of exceptional delay of the carrier
Shipping costs include packing fees and actual shipping costs. The shipping costs vary according to the total weight of the package.
Our products are carefully packed in bubble wraps or cartons depending on their size and fragility.
If you wish to make a shipment, additional fees will be charged based on the value of the order and the rates in effect of the mail.
Article 7: The right of withdrawal
According to articles L 121-6 to L 121-20 of the Consumer Code, you have a 14-day right of retraction.
We make a refund upon receipt of the returned item provided that the product is returned to the condition. The shipping costs related to the return of a product will be borne by the buyer.
Charlie’s Gems will not be held responsible for any deterioration of a product due to misuse of the customer (e.g. prolonged exposure to chemicals, water or sun).
Article 8: Personal data
In accordance with the Information and Freedoms Act of January 6, 1978, you have the right to question, access, modification, opposition and rectification of your personal data.
At the time of the order you will need to provide information such as your name, address and contact information to proceed with the order shipment. This information will be accessible to your customer account by telling your username and password. You have the option of correcting errors in data entry at any time.
This data will be integrated into our customer registry to facilitate transactions and to loyalty our customers. They will be secured through a password and will be kept for the duration of the company’s activity. If you do not want your data to be stored in our database, please contact us to make your information anonymous.